AM99 takes the privacy and security of every member's personal data seriously. This document transparently explains how we handle your information from start to finish.
All personal data and financial information of am99 members is protected by 256-bit SSL encryption, the same security standard used by leading banking institutions. Your data is never stored in plain text format.
The am99 identity verification (KYC) process is designed to protect members from identity fraud. Submitted documents are processed in a secure environment and accessed only by authorised personnel.
AM99 never sells, rents, or transfers members' personal data to third parties for marketing or commercial purposes. Your information is used solely for the operation of the AM99 platform.
AM99 member data is stored in data centres equipped with multi-layered physical and digital security systems. We conduct regular penetration testing to ensure there are no vulnerabilities in our systems.
AM99 members have the right to access, correct, or request deletion of their personal data at any time. Data requests are processed within seven business days by our dedicated privacy team.
AM99 uses cookies solely to improve the user experience and analyse platform traffic in aggregate. We do not use third-party cookies to track your activity outside of the AM99 platform.
AM99 values the privacy of every individual who uses our platform. As an online gaming platform serving users in Malaysia, we understand that member trust is the most valuable asset we hold. This Privacy Policy is crafted to provide full transparency on how your personal information is handled — from the moment you browse our website to when you become an active AM99 member.
This document applies to all users of the AM99 platform, including website visitors, prospective members in the process of registering, active registered members, and former members whose information is still retained in accordance with legally mandated periods. The scope of this policy covers all AM99 services, including the main website, the official mobile app, and any official communication channels between you and AM99.
AM99 is committed to ensuring that the handling of your personal data complies with internationally recognised data protection principles, including the principle of limited collection, data quality, specific purpose, individual participation and security. We believe that privacy is not merely a legal obligation — it is a fundamental right of every user that we are committed to upholding.
AM99 only collects information necessary to provide a safe, fair, and quality service to our members. The information we collect can be grouped into several key categories:
| Data Categories | Example Information | Purpose of Collection |
|---|---|---|
| Identity Data | Full name, date of birth, identification card number | Age and identity verification (KYC) |
| Contact Data | Email address, phone number | Account communications and notifications |
| Financial Data | Bank account number, e-wallet information | Deposit and withdrawal processing |
| Technical Data | IP address, browser type, device | Account security and fraud detection |
| Usage Data | Game history, betting habits | Responsible gaming and audits |
| Communication Data | Live chat records, complaints | Customer support and improvement |
Information is collected through three main channels: directly when you fill in the registration form or contact customer support; automatically via cookies and standard tracking technologies while you use the platform; and from third parties such as payment service providers that verify your transactions.
Every piece of information we collect is used for clear and legitimate purposes. AM99 does not use your data for any purpose beyond those stated below without obtaining your additional consent:
AM99 does not sell, rent, or disclose members' personal data to third parties for commercial purposes. However, there are specific situations where sharing information is necessary to ensure the platform operates safely and lawfully:
All third parties that receive data from am99 are required to handle that information in accordance with established security standards and use it solely for agreed purposes. am99 is not responsible for the privacy practices of third parties operating outside our control.
AM99 implements a comprehensive information security framework to protect members' personal data against unauthorised access, use, disclosure, alteration, or destruction. Our security infrastructure is designed to provide layered protection at every stage of data handling.
Technically, all data transmitted between your device and AM99's servers is protected with 256-bit SSL/TLS encryption. Data stored on our servers is also encrypted using the AES-256 standard. Our systems are equipped with enterprise-grade firewalls, real-time intrusion detection, and continuous around-the-clock security monitoring.
Operationally, access to members' personal data is strictly limited to staff who require that information to carry out their duties. All AM99 personnel who handle personal data undergo comprehensive privacy and security training and are bound by robust confidentiality agreements.
AM99 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you browse the AM99 website. The following are the types of cookies we use:
AM99 does not use third-party marketing cookies or tracking pixels from advertising networks to monitor your activity outside our platform. You can manage cookie settings through your browser preferences; however, please note that disabling essential cookies may affect certain functions of the AM99 platform.
As an am99 member, you have certain rights regarding your personal data that we fully respect. You may exercise these rights at any time by contacting our privacy team:
You have the right to request a copy of all personal data we hold about you. Requests are processed within 7 business days.
If your data is inaccurate or incomplete, you have the right to request an immediate correction at no charge.
You may request the deletion of your personal data, subject to applicable legal retention obligations.
In certain circumstances, you may request that we restrict the processing of your data while a dispute is being resolved.
You have the right to receive your personal data in a machine-readable format for transfer to another service provider.
You may object to the processing of your data for direct marketing purposes at any time, and we are obliged to honour that request.
AM99 retains members' personal data only for as long as necessary for the purposes stated in this Privacy Policy, or as required by applicable law. Retention periods vary depending on the type of data and the purpose for which it was collected.
Active account data is retained for as long as your account remains active. Financial transaction records are kept for a minimum of five years from the date of transaction to meet audit and financial compliance requirements. KYC verification data is retained for the period required under applicable anti-money laundering regulations.
Once the specified retention period expires, your data will be securely deleted or permanently anonymised using methods that ensure it cannot be recovered or re-identified. am99 operates an automated data deletion schedule to ensure data is not retained longer than necessary.
AM99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or improvements in how we handle personal data. Any changes made will be published on this page along with the latest update date.
For material changes that significantly affect how we handle your data, AM99 will provide reasonable advance notice via your registered email or through a prominent in-platform notification before the changes take effect. This gives you sufficient time to review the updates and make an informed decision about your continued use of our platform.
If you have any questions, concerns, or complaints regarding how am99 handles your personal data, or if you wish to exercise any of the rights outlined in this Privacy Policy, please contact our privacy team. We are committed to providing a thorough and satisfactory response to every privacy-related enquiry.
The am99 customer support team is available via live chat 24 hours a day, seven days a week. You may also submit enquiries through the FAQ us for immediate answers to the most frequently asked questions. For more complex privacy issues requiring further investigation, our team will contact you within seven business days from the date the complaint is received.
AM99 takes every privacy complaint seriously and will investigate each case thoroughly and impartially. If you are not satisfied with the response provided, you have the right to escalate the complaint to the relevant data protection authority.
Your privacy is our priority. Register an am99 account today and enjoy a safe, fair, and enjoyable gaming experience backed by high-grade data protection.