AM99 believes the best entertainment comes with balance. We provide tools, guides, and support so every member can enjoy a healthy and enjoyable gaming experience.
Online gaming should be a source of entertainment and relaxation — not stress or financial strain. AM99 understands that most of our members play purely for fun, and we want to make sure that experience stays positive every time.
At the same time, we recognise that some individuals may find it difficult to manage their gaming habits from time to time. That is why am99 takes a proactive approach to promoting responsible gaming — not just as a slogan, but with real tools and support that our members can use whenever they need them.
The am99 platform is designed not only to deliver an enjoyable gaming experience, but also to ensure our members always stay in control. We invest in monitoring systems and control tools that help members maintain a healthy balance between entertainment and their daily responsibilities. This is not merely a platform obligation — it is a core value that am99 has upheld from the very beginning.
AM99 provides a range of control tools that you can activate directly from your account — no extra charges, no complicated questions.
Set the maximum deposit amount you can make in a day or a week. Once the limit is reached, the am99 system will automatically stop deposits until the limit period expires — no exceptions.
You can set a time limit for each gaming session. AM99 will send a reminder when the time is almost up and automatically end the session once the limit is reached, helping you take regular breaks.
Need a short break? Activate cool-off mode for 24 hours, 48 hours, or seven days. Your account will be blocked from all gaming activity for that period without needing to close your account entirely.
For members who need a longer break, am99 offers a self-exclusion option ranging from one month to five years. During this period, your account cannot be accessed and all promotional communications will be suspended.
Set the maximum loss amount you can accept within a given period. Once this limit is reached, your account will be automatically blocked from placing new wagers until the limit period resets.
Enable periodic reminders that appear during your gaming session, showing how long you have been playing and a current financial summary. This helps you stay aware and make smarter decisions.
Ask yourself the following questions honestly. If you answer "yes" to two or more, it may be time to consider additional control measures or speak with someone you trust.
Have you ever played longer or spent more than you originally planned?
Do you play to escape stress, anxiety, or other negative emotions in your daily life?
Have you ever tried to chase back money you lost by continuing to play?
Have the people around you — family members or close friends — ever expressed concern about your gaming habits?
Have you ever hidden your gaming activity or the amount of money spent from your loved ones?
Has gaming started to affect your responsibilities at work, at home, or in your personal relationships?
Decide how much you are comfortable spending before opening an account. Think of it as an entertainment cost — not an investment or a way to earn income.
Only use surplus funds that do not affect your daily needs — rent, bills, food, and emergency savings must always come first.
Get up, stretch, drink some water, and step away from the screen for a few minutes every hour. Breaks help you make more rational decisions.
Winning and losing are both part of the game. Do not let emotions drive your decisions. If you feel frustrated or upset, stop your session and take a break first.
Online gaming should be one of many recreational activities in your life — not the only one. Make sure you maintain other hobbies, social connections, and physical activities.
All am99 control tools are easily and quickly accessible — designed so you can take control whenever you need it.
Access your AM99 account via the website or mobile app. All responsible gaming control settings can be found under "Account Settings" in your member panel.
Navigate to the "Responsible Gaming" section in your account settings. You will see all available control options — deposit limits, time limits, cool-off, and self-exclusion.
Enter your desired limit value and confirm your choice. The limit takes effect immediately — am99 does not apply a waiting period for new limit activation, so you are protected right away.
You will receive notifications via email and in-app to confirm that the limit has been successfully activated. Keep a record of this for your own future reference.
Problem gambling rarely happens overnight. It typically develops gradually from habits that seem harmless at first. Recognising the early warning signs is the most important step in preventing more serious issues from developing.
One of the earliest signs is when someone starts playing no longer for entertainment, but to relieve stress or escape uncomfortable feelings. What begins as casual recreation can shift into an unhealthy coping mechanism when it is used to avoid the realities of everyday life.
Other signs to watch for include difficulty stopping play even after intending to do so, frequently thinking about gaming while doing other things, feeling restless or irritable when unable to play, and starting to hide gaming activity from loved ones. When gaming begins to interfere with sleep, personal relationships, work performance, or financial stability — that is the clearest signal that help is needed.
It is important to remember that problem gambling does not reflect a weakness of character or personal failure. It is a health issue that can affect anyone, regardless of background, education, or economic status. Seeking help is a sign of courage, not weakness. AM99 is committed to supporting members who need help without any judgment.
| Aspect | Play Healthy | Warning Signs |
|---|---|---|
| Purpose | Entertainment & fun | Relieving stress or seeking income |
| Time Controls | Stop whenever you want | Unable to stop even after planning to |
| Finance | Within the set budget | Borrowing money or spending savings |
| After a Loss | Accept and take a break | Continuing to play to chase losses |
| Relationships | Not affected | Conflicts with family or friends |
Problem gambling does not only affect the individual involved — it also puts pressure on family members and those around them. If you are concerned about a loved one, am99 encourages you to communicate openly and with compassion. Avoid criticism or blame; instead, focus on the effects you have observed and offer genuine support.
If needed, you can reach out to the AM99 support team for guidance on the best way to help your loved one. Our team is trained to provide useful information in a sensitive and empathetic manner.
If you or someone you know needs immediate help regarding a gambling problem, contact the AM99 support team via 24/7 live chat.